Refunds & cancellations
How bookings, changes, cancellations, and refund requests are handled across our creative and marketing services.
1. Start with an enquiry
Select a package to open a prepared email addressed to agency@thestrategystudio.online. Add your brand, brief and preferred timeline, then send it using your email application. You can also email the studio directly.
No payment is collected through this website. An enquiry is not a confirmed booking.
2. Confirm the scope
Before work starts, the studio and client confirm the service, deliverables, starter-package limits or custom scope, price, revisions, approvals, and schedule in writing. Agree payment arrangements, taxes, third-party charges, access requirements, and cancellation terms before committing. Introductory prices are one-off fees for the stated scope, not unlimited services.
Monthly packages describe content quantities, not automatic subscriptions. Delivery cadence and any renewal must be agreed separately. The $999 USD Daily Content package includes 3 videos per day and 1 revision per day. The production period, total output and delivery schedule must be confirmed in writing before booking.
Service fees and third-party costs
Meta advertising spend, software subscriptions, paid assets, and other third-party costs are separate from studio fees unless the written scope says otherwise. Only agreed charges should be committed on your behalf. Third-party payments are subject to that provider’s applicable terms and any mandatory rights; the studio cannot promise a refund of money paid directly to another provider.
The Meta starter includes the stated setup and review period, not indefinite campaign management. Website hosting, maintenance and third-party subscriptions are separately scoped.
3. Delivery and revisions
Delivery dates are agreed for each project. Timing may depend on receiving the brief, usable source assets, approvals and consolidated feedback. Package revision allowances apply to the agreed scope; new concepts, additional formats or other scope changes should be discussed and priced before the extra work starts.
File formats, delivery method, final approval and usage rights should be included in the written project scope.
4. Cancellations and rescheduling
If your plans change, email as soon as possible with your project details. Cancellation or rescheduling terms, including any charges or refundable amounts, are agreed in writing for the project before work begins.
This website does not impose a blanket non-refundable deposit or a fixed cancellation fee. Any assessment should take account of the agreed terms, work completed, committed third-party costs and applicable consumer rights.
Pausing campaigns
If you want work paused, contact the studio promptly and identify the campaign. Stopping studio work does not automatically pause advertising delivery. Agree who will pause the campaign and verify its status. Use your own account controls where urgent action is required.
Refund requests and delivery concerns
Email agency@thestrategystudio.online with your project reference or booking correspondence, payment details excluding card information, the issue, and the resolution you are requesting. A refund request is assessed against the agreed scope, work completed, authorized third-party commitments, and applicable law.
Where work has not started, or part of the agreed service will not be provided, discuss the unused portion of the fee and the applicable cancellation terms. Where a deliverable is missing or does not meet the agreed brief, describe the problem so correction, completion, a price adjustment, or a refund can be considered as appropriate. An approved refund’s amount, method, and processing timeframe will be confirmed in writing, subject to any legal deadline.
There is no blanket “no refunds” rule on this website. Results such as sales, leads, or reach are not guaranteed, but that does not remove your rights relating to undelivered or deficient services. Mandatory cancellation, cooling-off, and other consumer rights take precedence where they apply.
Get in touch
Email agency@thestrategystudio.online for booking or refund enquiries. See the terms and privacy policy.